|Authors||J. E. Hannay, B. M. Østvold and K. S. Fuglerud|
|Title||Eliciting and Prioritizing Services for Accessible Information - for Residential Real Estate Transactions|
|Project(s)||EDOS: Effective Digitalization of Public Sector|
|Publication Type||Book Chapter|
|Year of Publication||2022|
|Book Title||Recent Developments in Universal Accessibility|
|Publisher||Springer International Publishing,|
A number of initiatives are underway for digitalizing real estate transaction processes. Public and private sector bodies are working to automate information retrieval and processing of the financial, ordinance and fiscal aspects of such transactions. Other initiatives, such as ours, are targeted toward helping stakeholders directly involved in selling and buying real estate. We present the results from a set of group sessions, where the focus was on improving the presentation of salient information to sellers and buyers of property. Based on an earlier conceptualization of perceived information difficulties, we elicited user stories for facilitating a better generation, provision and consumption of relevant information for the residential real estate transaction process. A total of ten services were aggregated from the user stories. We then asked a set of stakeholders to rate the effect of the services on functional objectives; i.e., on how they will affect the transaction process. We asked stakeholders at the managerial level to rate the functional objectives on strategic objectives. Combining the two sets of ratings, one obtains a rating of perceived benefit for the services, which can help in prioritzing which services to start developing first. In the outset, real estate transactions involve stakeholders with opposing interests. We conclude that multi-stakeholder group sessions can help generate services that serve these conflicting interests on a common ground.