AuthorsS. S. Tanilkan and J. E. Hannay
TitlePerceived Challenges in Benefits Management - A Study of Public Sector Information Systems Engineering Projects
AfilliationSoftware Engineering
Project(s)Department of IT Management, EDOS: Effective Digitalization of Public Sector
Publication TypeProceedings, refereed
Year of Publication2022
Conference NameConference on Business Informatics (CBI)
Date Published06/2022
PublisherIEEE Computer Society Digital Library
KeywordsBenefits management challenges, Benefits management models, Information systems engineering, Public sector

The field of benefits management gives guidelines on how to plan and realize benefits  throughout the life-cycle of a system. However, realizing benefits from information systems projects has proven to be challenging in practice. In this paper, we investigate specific benefits management challenges as perceived by practitioners involved in information systems engineering projects. We conducted 22 interviews with respondents representing nine public sector projects, where challenges in managing benefits were elicited and identified. We elicited six specific benefits management challenges: A - Identifying and describing benefits, B - Alignment of work with planned benefits, C - Reception and acceptance of the planned benefits, D - Organizational issues, E - Alternative or competing solutions, F - Measuring and evaluating benefits. Overlaying these challenges with current normative models on benefits management, we find  that: 1. Normative models on benefits management lack sufficient guidance on operative work on how to create information systems fit for realizing benefits and how to introduce these solutions to ensure benefits realization, and 2. Normative models on benefits management do not explicitly leverage the  rapid project learning promoted by modern engineering methods. We conclude that more specific benefits management models should be elaborated, which are integrated into modern information systems engineering practices. This will enable best practices on the continuous adjustments of cost and scope according to evolving knowledge in projects to also be adapted to the management of benefits.

Citation Key42484