AuthorsJ. L. de la Vara, L. Hoyos, E. Collado and M. Sabetzadeh
EditorsM. Daneva, D. Damian, O. Dieste, A. Marchetto and O. Pastor
TitleTowards Customer-Based Requirements Engineering Practices
AfilliationSoftware Engineering
Project(s)The Certus Centre (SFI)
Publication TypeProceedings, refereed
Year of Publication2012
Conference Name2012 IEEE Second International Workshop on Empirical Requirements Engineering (EmpiRE)

Factors related to the requirements engineering process and customers have been repeatedly reported among those that most strongly influence the success of a software project. However, requirements engineering research has so far barely studied practice from a customer-based perspective. Furthermore, rigorous evidence about customers' perspectives regarding requirements engineering approaches is scarce, and links between customer-based requirements engineering research and the industrial practices are necessary. This paper argues that new research is necessary to tackle the above weaknesses. Our position is that: requirements specification approaches must be validated from a customer-based perspective; the influence of customers' characteristics on the requirements engineering process must be studied in more depth; and potential customer-based improvements in practice must be assessed. We also present situations in which the results from these activities would help practitioners, propose a research agenda to execute these activities, and discuss challenges that might hinder their execution.

Citation KeyEmpiRE2012